en
Browse web
Join us

Privacy policy

📄 PRIVACY POLICY – AbhaMart

1. INTRODUCTION

AbhaMart (“we”, “our”, “us”) is a multi-vendor e-commerce platform that connects users, vendors, and delivery partners for local shopping and delivery services.

This Privacy Policy explains how we collect, use, process, and protect your information when you use our mobile application, website, and services.

This Policy applies to:

  • Users (Customers)
  • Vendors (Sellers)
  • Delivery Partners

By using the Platform, you agree to this Privacy Policy.

2. INFORMATION WE COLLECT

🔹 For Users

  • Name, mobile number, email (if provided)
  • Delivery address
  • Order and transaction details
  • Wallet, cashback, referral data
  • Device and app usage data

🔹 For Vendors

  • Business name and owner details
  • Contact details and shop address
  • GST / PAN (if applicable)
  • Bank account details for settlements
  • Product and listing data

🔹 For Delivery Partners

  • Name, phone number, address
  • ID proof, driving license (if required)
  • Vehicle details
  • Bank details for payments

3. LOCATION DATA

AbhaMart collects and uses location data in a limited and transparent manner to provide location-based services.

  • Used to display nearby shops and enable deliveries
  • Accessed only with user permission
  • Used only while the app is in use
  • No background tracking without explicit consent
  • Users can manually select or disable location at any time

For Delivery Partners, location may be used only during active deliveries for navigation and order tracking.

4. HOW WE USE YOUR INFORMATION

We use the collected information only for necessary and legitimate purposes to operate, maintain, and improve our services.

🔹 For Users

  • Display nearby shops (with permission)
  • Process orders and payments
  • Manage wallet, cashback, and referrals
  • Provide support and updates

🔹 For Vendors

  • Product listing and order management
  • Payment settlements
  • Verification and compliance

🔹 For Delivery Partners

  • Assign deliveries
  • Navigation and tracking
  • Payment processing

👉 We do not use personal data for advertising, profiling, or unrelated purposes.

5. DATA SHARING

We may share limited personal information only as necessary to provide our services:

  • Vendors – for order fulfillment
  • Delivery Partners – for delivery coordination
  • Payment providers – for secure transactions
  • Legal authorities – when required by law

👉 We do not sell, rent, or trade personal data.

6. PERMISSIONS WE USE

We request only the permissions necessary for app functionality:

  • Location: To show nearby shops and enable delivery (used only while app is in use)
  • Storage/Media (optional): To upload images

👉 We do not access location in the background.
👉 Permissions can be controlled anytime in device settings.

7. DATA SECURITY

We implement appropriate security measures to protect data, including:

  • Secure servers
  • Encryption (HTTPS)
  • Restricted access

However, no method of transmission over the internet is completely secure.

8. DATA RETENTION

We retain data only as long as necessary:

  • While accounts are active
  • To process transactions and provide support
  • To comply with legal requirements

Data is deleted or anonymized when no longer needed.

9. USER RIGHTS

Users can:

  • Access their data
  • Update or correct data
  • Request deletion (subject to law)
  • Withdraw permissions anytime

10. VENDOR POLICY

Vendors must:

  • Sell only legal products
  • Provide accurate listings
  • Follow applicable laws

❌ Illegal or counterfeit products are strictly prohibited.

11. DELIVERY PARTNER POLICY

Delivery Partners must:

  • Follow laws and safety rules
  • Deliver valid products only
  • Maintain professional conduct

Violation may lead to account suspension.

12. PROHIBITED ACTIVITIES

Strictly prohibited:

  • Illegal or counterfeit products
  • Fraud or misuse
  • Fake orders or referral abuse

13. FRAUD & MISUSE

We may:

  • Monitor activity
  • Suspend accounts
  • Cancel fraudulent transactions

14. LIMITATION OF LIABILITY

AbhaMart is a platform only:

  • Vendors are responsible for products
  • Delivery partners are responsible for delivery
  • We are not liable for third-party actions

15. CHILDREN POLICY

Not intended for users under 13.
Minors must use under guardian supervision.

16. CHANGES TO POLICY

We may update this policy anytime.
Continued use means acceptance of updates.

17. CONTACT & SUPPORT

For any questions, complaints, or data-related requests:

📧 Email: support@abhamart.in
📍 Address: Kanpur, Uttar Pradesh, India

18. CONSENT

By using AbhaMart, you agree to this Privacy Policy and data usage terms.